The Edge is back and bolder than ever with our first guest of Season 2, Ben Sieke, Director of Talent Development and Learning for Delta Dental of California and affiliates. In this first episode, Ben shares how the organization developed a customized learning program for its customer service representatives. The goal? Deliver innovation to the human side of the customer experience, by building reps’ skills in areas such as problem-solving. The outcome? Reinvigorate the contact center to not only meet, but go above and beyond customers’ expectations—leading to increased customer satisfaction and net promoter ratings. ...

We’ve returned to finish the conversation we started in our special miniseries of The Edge, “Women in Exodus: Reversing the Pandemic’s Unjust Effects.” In our final episode, we talk all about solutions. Join us, as Dr. Tan Morales, Global Vice President of Talent Transformation for Equifax, and Merary Simeon, Vice President of Diversity & Engagement at PepsiCo, share their expertise on empowering women to advocate for themselves and forge new career pathways. ...

While COVID-19 has caused a global health pandemic, its economic shockwaves have induced another crisis: the mass exodus of women from the global workforce. The economic impact of COVID-19 on women as a group has been manifold: disproportionate rates of job loss, greater complexity of workload, increased unpaid care work, and less out-of-home care support, to name a few. On this first part of “Women in Exodus: Reversing the Pandemic’s Unjust Effects,” a special miniseries of The Edge, five of Skillsoft’s female leaders come together to paint a picture of the pandemic-era challenges that women workers are facing. ...

In part one of our special miniseries, our Skillsoft leaders painted a clear picture: the pandemic has unfairly led to millions of women to leave the global workforce. But the question remains, how do we combat this issue? In this second episode, our team of five female Skillsoft leaders returns, digging deeper into the solutions. Recognizing that it will take collective effort to rise to the challenge and reshape what the future looks like, these leaders share their recommendations for how we can start to enable and empower women on a global scale. To close out their discussion, our leaders share their own personal stories of challenge, bias, and inequality that they have faced as women in the workforce – showcasing the value and power of personal storytelling, and how important it is for women in leadership roles to be willing to share their stories. ...

This week we share with you the last episode of Season One of The Edge. Alison Cowan, of Brunswick Corporation, shares insight on how the organization navigated a safe return-to-work plan amid COVID-19, while continuing to nurture the development of team members remotely.   ...

What happens when perfect alignment occurs between the values of a mission-driven organization and the values of a mission-driven leader? Skillsoft’s new Customer Market Leader, Leadership and Business Solutions, Rashim Mogha touches on her personal journey of being a female leader, creating empowerment through innovation, and the power of positive leadership.   ...