On this two-part episode, we discuss a movement that’s been at the forefront over the past year: Diversity, Equity, and Inclusion (DEI). While 2020 brought an influx of knowledge and awareness to DEI, this is only the first step. So where do we go from here? To help answer this question, we invite two individuals who recently shared their stories to make Skillsoft’s new DEI courses so personal and powerful. The views expressed by guests are those of the authors and do not necessarily reflect the view of Skillsoft.  ...

Over the past year and a half organizations who transitioned to a remote work model amid the pandemic have grappled with how to successfully prepare their employees for a return to physical workspaces when the time is right – but it’s not as simple as just unlocking the doors. Martin Falkenberg, CHRO of SUEZ North America, shares how their organization, a business that was deemed an essential service, implemented a return-to-work plan that ensured the health and safety of their employees throughout the pandemic. We also invite a special guest to provide their expertise on the topic. ...

Join us for part two of The Edge’s second season kick-off with our guest Ben Sieke, Director of Talent Development and Learning for Delta Dental of California and affiliates. Ben provides insight into the complexities involved in building a culture of learning within an organization, reflecting on the importance of infrastructure, mindsets, and relationships. In a spirited conversation with The Edge host, Michelle Boockoff-Bajdek, Ben also shares how fellow leaders can look to encourage this culture among their workforces. ...

The Edge is back and bolder than ever with our first guest of Season 2, Ben Sieke, Director of Talent Development and Learning for Delta Dental of California and affiliates. In this first episode, Ben shares how the organization developed a customized learning program for its customer service representatives. The goal? Deliver innovation to the human side of the customer experience, by building reps’ skills in areas such as problem-solving. The outcome? Reinvigorate the contact center to not only meet, but go above and beyond customers’ expectations—leading to increased customer satisfaction and net promoter ratings. ...

We’ve returned to finish the conversation we started in our special miniseries of The Edge, “Women in Exodus: Reversing the Pandemic’s Unjust Effects.” In our final episode, we talk all about solutions. Join us, as Dr. Tan Morales, Global Vice President of Talent Transformation for Equifax, and Merary Simeon, Vice President of Diversity & Engagement at PepsiCo, share their expertise on empowering women to advocate for themselves and forge new career pathways. ...

While COVID-19 has caused a global health pandemic, its economic shockwaves have induced another crisis: the mass exodus of women from the global workforce. The economic impact of COVID-19 on women as a group has been manifold: disproportionate rates of job loss, greater complexity of workload, increased unpaid care work, and less out-of-home care support, to name a few. On this first part of “Women in Exodus: Reversing the Pandemic’s Unjust Effects,” a special miniseries of The Edge, five of Skillsoft’s female leaders come together to paint a picture of the pandemic-era challenges that women workers are facing. ...